We have all been awed by someone who always seems to know what to say and how to say it in any situation. These people know how to communicate effectively anytime, anywhere. The ability to communicate effectively in a variety of settings and styles is one of the key behaviors critical to successful leadership not only in the work environment, but in all areas of life.
This course helps our apprentices become a more effective communicator by teaching them how to build rapport and positive relationships, become a better listener, honor diversity in the workplace, and adapt their message for their audience.
Completion of this module will empower participants to:
• Identify ways to establish rapport and build positive relationships.
• Discover ways to become a better listener.
• Explore ways to honor diversity.
• Learn to adapt your message for your audience.