Apprentice Enquiry

Attitudes for Service

Interactive Webinar

This course teaches our apprentices how to take responsibility for their attitude every time they interact with a customer. Customers reevaluate their purchasing decisions every day, and every customer service interaction may bias them toward staying with your company or moving away from it.

Completion of this module will empower apprentices to:
- Assess customer service attitudes to set goals for improvement.
- Incorporate the four drivers of exceptional customer service to build customer
relationships.
- Apply attitude control principles to manage your own attitudes.
- Use conversational language to keep interactions cordial and professional.